FAQ › Frequently Asked Questions

The Tengri Crypto mixer with Monero Bridge (BTC › XMR › BTC) offers a secure Bitcoin mixing transaction service, fortified with an additional layer of security provided by a Monero bridge. This mixer has been designed for user-friendliness, allowing you to anonymize your bitcoins in just a few simple steps. Our mission is to complicate the traceability of your transactions, reinforcing your online identity and security. To use this service, you just need to enter one or more destination BTC addresses for the transaction. Then you can choose the fees you want. To understand the fees check point number 6 and How Service Fees works.

This mode uses a diferent mixing method, called "exchange" which involves exchanging (swapping) funds from Bitcoin (BTC) to Monero (XMR) and back to Bitcoin (BTC). The process uses automatically generated wallets that are not linked to any exchange, making tracking the transactions extremely difficult. This mode allows a higher level of privacy than the CoinJoin protocol and is strongly advised.

In addition, the privacy-focused cryptocurrency Monero is used, making chain analysis impossible and breaking the links with Monero addresses. Funds are also divided into random pieces, making it impossible to correlate the amount exchanged. The final result is a virtually undetectable transaction that passes through several wallets before arriving at the destination address.

All our users are protected against accidental errors or deliberate actions by means of the guaranteed letters. For each mixing request, we issue a digitally signed letter of guarantee, which confirms our obligations to the client. In case of problems or any questions about transactions status you can send it to our support

You can download your Letter of Guarantee on the transaction page. It's your unique transaction proof, it's your signed transaction. By providing you with a Bitcoin address to send your coins, we also provide you with a digitally signed confirmation. This letter must be sent to our support email in order to route the transaction in case of unexpected problems. Our support team uses the details of your transaction to resolve your issue as quickly as possible.

No record is stored on our servers, all the information necessary to process transactions is eliminated as soon as the work is finished. Tengri ensures the confidentiality of your transactions, so it is our duty not to keep a record of your requests within our service. Therefore, we do not keep any trace of your visit after your session expires, which lasts 24 hours. We only keep the information of a transaction until it is completed and confirmed, in case of troubleshooting we have the necessary details to assist you. .

Choosing higher fees allows your transaction to have a higher priority level. Each fee value uses a different protocol allowing for faster transactions. This is an average delay of about one hour with high fees and about 3 hours with lower fees. The exact delay cannot be predicted due to variations in the blockchain.

A higher service fee increases the speed and also makes your transaction more anonymous. The customer can decide for himself if he decides to give a higher percentage to our service. Indeed, if a customer chooses a delay, the service fee no longer depends on the speed of the transaction but is only an indication of confidentiality.

Why would using a high service fee increase confidentiality? Because the difference between the incoming amount and the outgoing amount will be greater, which will reduce any possible link between the two amounts.

The cost and network fee for the bitcoin mixer service is from 1.9% to 4.7% max, of the amount sent. In return you receive different bitcoins.

It is necessary to send at least 0.001 BTC and maximum 25 BTC. If you send less, your money will not be sent to its destination for fees and will be perceived as a donation.

* Minimum transaction limit is 0.001 Bitcoins. The maximum limit for a single bitcoin order is 25 BTC. Our system don't store logs or any information used in transactions. Once the order is deleted, we won’t have any other data related to your order.